Cargo policy

Cargo policy

As Emelia Cosmetics Textile Industry and Trade Limited Company, we attach great importance to our cargo processes for the fastest and safe completion of your shopping. Below, you can find our policies for cargo transactions:

1. Shipping Fees

  • Shipping fees may vary depending on the total amount of the order and delivery address. Shipping fees will be specified in the payment phase after completing your order.
  • Within the scope of certain campaigns or promotions, shipping can be free of charge for orders above certain amounts. Such offers are valid depending on the campaign conditions.

2. Shipping time

  • Your orders, after the payment approval 1-3 working days will be processed. The shipping time may vary depending on the selected delivery method and address.
  • Cargo delivery time, usually 3-7 working days varies between. However, the delivery time may be extended during heavy periods or holidays. Emelia will take all the necessary measures to accelerate cargo processes.

3. Shipping Tracking

  • When your order is sent, your cargo tracking number will be sent to your e-mail address. With this number, you can follow the status of your cargo.
  • You can easily query your cargo tracking number through the relevant cargo company.

4. Delivery Address and Contact Information

  • In order to make the cargo delivery correctly and on time, it is important to make sure that the delivery address and contact information you give during the order are correct. False or incomplete address information may cause delay of delivery.
  • If the buyer cannot be found at the address during delivery, the product is not delivered. In this case, you may need to contact the cargo company.

5. Overseas Cargo

  • Shipping fees and delivery periods may vary in shipments to abroad. Shipping fees in your overseas orders will vary according to the delivery address.
  • Buyers abroad shall be responsible for customs duties and other expenses that may occur during delivery.

6. Shipping Problems and Communication

  • In case of any problem with cargo (delivery delay, lost product, etc.), you can contact our customer service.
  • You can reach our customer service through these channels:

EMELIA COSMETİK TEXTILE INDUSTRY AND TRADE LIMITED COMPANY
Address: Maslak Mah. Anka Sk. Mashattan B4 Sarıyer/İstanbul