Frequently Asked Questions

Where are Emelia products made?

All Emelia products are carefully crafted in Turkey, adhering to the highest quality standards.

What fabrics do you use?

The majority of our collections are made of pure silk, with a composition of 90% or higher. In addition, we also work with satin, linen, and cotton-based fabrics.

What product categories do you offer?

Emelia offers a wide range of pieces suitable for both everyday wear and special occasions, including dresses, shirts, trousers, pajama sets, shorts, kimonos, and select accessories.

Do you ship internationally?

Yes, we provide insured and trackable worldwide shipping. Shipping costs and delivery times may vary depending on the destination country.

How do you ship within Turkey?

We work with Yurtiçi Kargo. Your orders are carefully packaged and delivered within an average of 1–5 business days.

What payment methods do you accept?

All payments are securely processed through the PayTR infrastructure. We accept credit cards, debit cards, and certain prepaid cards.

Can I exchange or return an item?

For hygiene reasons, we cannot accept returns on underwear and certain special product groups. For other items, exchanges and returns are possible within 14 days of delivery, provided the products are unused and undamaged. For more details, please review our return policy.

I’m unsure about my size. Can you help?

Of course. Detailed size charts are available on each product page. You can also contact us for support with custom-made orders.

Do I need to create an account?

No, you don’t need to create an account to place an order. You can easily shop as a guest. However, creating an account allows you to track your orders and check out faster on your next purchases.

How can I reset my password?

If you’ve forgotten your password, don’t worry. Simply click on the “Forgot Password” link to reset it. You’ll receive an email with instructions to create a new password. Follow the steps to set a secure and memorable password, and don’t forget to keep it safe and never share it with anyone.