Shipping Policy

At Emelia Kozmetik Tekstil Sanayi ve Ticaret Limited Company, we place great importance on our shipping processes to ensure that your shopping experience is completed in the fastest and safest way possible. Below, you can find our policies regarding shipping procedures:

1. Shipping Fees

Shipping fees may vary depending on the total amount of the order and the delivery address. The shipping cost will be specified during the payment stage after you complete your order.
As part of certain campaigns or promotions, shipping may be free for orders exceeding a specified amount. Such offers are valid according to the terms of the campaign.

2. Shipping Time

Your orders will be processed within 1-3 business days after payment confirmation. The delivery time may vary depending on the selected delivery method and your address.
The standard delivery period is usually 3-7 business days. However, during peak seasons or public holidays, delivery times may be extended. Emelia will take all necessary measures to expedite the shipping process.

3. Shipment Tracking

Once your order has been dispatched, your tracking number will be sent to your email address. With this number, you can track the status of your shipment.
You can easily check your tracking number through the relevant courier company’s system.

4. Delivery Address and Contact Information

To ensure that deliveries are made correctly and on time, it is important that the delivery address and contact information you provide during the order process are accurate. Incorrect or incomplete address details may cause delays in delivery.
If the recipient is not available at the delivery address, the product will not be delivered. In such cases, you may need to contact the courier company.

5. International Shipping

For international shipments, shipping fees and delivery times may vary. Shipping costs for international orders will depend on the delivery address.
International recipients are responsible for any customs duties, taxes, or additional charges that may arise during delivery.

6. Shipping Issues and Contact

If you experience any issues related to shipping (such as delivery delays, lost items, etc.), you can contact our customer service team.

Customer Service Contact Information:
Emelia Kozmetik Tekstil Sanayi ve Ticaret Limited Company
Address: Maslak Mah. Anka Sk. Mashattan B4, Sarıyer/Istanbul